Please confirm the recipient address is belongs to our exchange, and it has been confirmed in the blockchain.If in the blockchain is confirmed, please check your account in 2 hours.If still haven’t received your coins, please contact our customer service and provide the following info:
- The recipient address and txid(thash).
- The type and amount of coins.
- Your email address on kucoin.
BTC：The deposit transaction will be automatic, and the Bitcoin transfer will need to be confirmed by the entire Bitcoin network, and your Bitcoin will be automatically deposited to your account after 6 confirmation.
ETH：The deposit transaction will be automatic, and the Ethereum transfer will need to be confirmed by the entire Ethereumnetwork, and your Ethereum will be automatically deposited to your account after 12 confirmation. (you have to click your correct eth address below the “assets-deposit”,your eth will arrive after you click eth wallet address)
You can search the confirmations in these url use your recipient address or txid:
In kucoin, if they are based on the same network development of tokens, they have the same wallet address.
For example：based on Ethernet development tokens: KCS – CFD – MTH – ETH – EVX – WTC. Based on the ant network development of tokens: NEO – GAS – the RPX, don’t worry, the system will automatically identify the tokens, your tokens are not lost.(but you must to click on the correct coin’s wallet address to apply the address, otherwise your currency won’t get into your account.)