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Deposit to wrong address

Please check if their wallet address are the same, if they have the same address, you have to click on the correct coin’s wallet address below the “Assets-deposit”,your coins will arrive your account after you click on the correct address.

If their address are totally different, we can do nothing to recover it. For example: BTC has only one wallet address, if you send BTC to the BCH wallet address and the transaction went through, it’s gone forever.We can’t find it back from blockchain, please be careful for your deposit.