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We strictly follow industry best practices in the industry and adhere to the rules set forth in General Data Protection Regulation, OPPA, CAN-SPAM and COPPA.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
“Do not track” signals
We do not collect any information that may identify you without your permission. However, we use Google Analytics on our web-site. If you want to know more about Google Analytics and its “do not track” policy, please visit https://www.google.com/analytics/terms/us.html
Right to access to your data
In case you are EU citizen and want to exercise rights enshrined in art. 15 of GDPR, please write us at [email protected]
How we use collected information
KuCoin Exchange may collect and use Users’ personal information for the following purposes:
To improve customer service: information provided by Users helps us respond to customer service requests and support needs more efficiently
To personalize user experience: we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site
improve our Site: we may use feedback provided by Users to improve our products and services
To process payments: we may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with side parties except to the extent necessary to provide the service
To send periodic emails: we may use the email address to send information and updates pertaining to orders.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is functioning in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Law and harm
Right to be forgotten
If you want to close your account and delete all information that would allow anyone to identify you, please write us at [email protected] Please note, that we such request will also terminate your KuCoin account. All money stored on your account will be reimbursed according to our Refund Policy.
Your acceptance of these terms