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Due to the volume of users at KuCoin has been increasing dramatically fast, we are currently upgrading KuCoin Bonus system. During the upgrading period, that might cause some of users’ incentives missing. If that happened, we will put all missing incentives back to the user’s account after the upgrade is done.
If you have further questions, please drop us an email: firstname.lastname@example.org
Thanks for your patience and support.